Is there a minimum order value?
Yes, our minimum order value is US$39 (excluding shipping fees) to spread delivery costs. We do not have a maximum order value.
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We will process and ship your order within 24 hours (1 working day). You will receive the Fedex or DHL Shipping Notification within 24 hours.
How long would it take for me to receive my order?
Once you've placed your order delivery time is 2-5 business days for Fedex shipped orders. All orders are shipped from the EU.
How much is the delivery cost?
$10,- flat standard fee.
How am I not paying sales tax?
Your order is shipped from outside the United States. Everything you buy and ship internationally is sales tax-free.
Do you offer Buyer's Protection?
Both our Payment providers Stripe and Paypal offer our customers Buyer's Protection
How long does the warranty last?
We only sell the highest quality products available on the market. Our sleds will last decades. Officially the warranty lasts 3 years from the date of delivery, but you can contact us anytime for spare parts or assistance.
What payment options do you accept?
Our payment provider Stripe accepts all major payment methods: American Express, Diners, MasterCard, Visa, PayPal etc.